Operational resilience demands recognizing that your customer support team often identifies systemic issues before your data systems catch up. These frontline responders handle customer complaints before an uptick in refunds or delivery delays appear on dashboards, often stemming from unforeseen logistical partner failures or product defects. To prevent operational decay, fostering a tight feedback loop between support and ops teams is non-negotiable. Establish a structured communication process where support insights trigger immediate action plans. Assign ownership for alert responses with defined SLAs, thus integrating human insight with systemized follow-through.