In e-commerce, operational success and scalability rely on simplicity. Complex processes tend to create bottlenecks and error-prone systems that lead to communication breakdowns, hindering growth. For example, fragmented refund operations can delay resolutions, affecting customer experience (CX) and straining fulfillment service level agreements (SLAs). As complexity increases over time, teams may struggle to adhere to service levels, incur higher costs, and see reduced efficiency. A Preventative Operating Model with clear process owners, defined SLAs, and regular audits can help maintain simplicity, ensuring consistent operational performance and sustainable growth.